Spin Palace Problems: Pending Withdrawals, Limits, Login and KYC

Many players assume a pending withdrawal simply needs more patience, and that patience can keep their money sitting in limbo while they keep playing. The cause is often something concrete instead: an unfinished identity check, a payment detail that does not match the account name, or a bonus condition still attached to the balance.

Withdrawals That Sit Pending Longer Than Expected

The cashier shows the request as pending, the balance drops by the withdrawn amount, and nothing changes for hours or days.

• Identity verification is still open, so the payout cannot be approved.
• A bonus is still active on the account and holds the winnings back until its conditions are met.
• The payment method used for the deposit has not been confirmed for the return of funds.
• A previous withdrawal is still being handled, and a second request queues behind it.
• Account details, such as name or address, differ from what the payment provider holds.

1. Open the withdrawal history in Spin Palace casino and note the exact status shown next to the pending request.
2. Check whether a bonus is still active by opening the rewards or promotions area of the account.
3. Compare the name and address on the account with the details held by your payment provider.
4. Make sure the payment method used for the deposit is the one set to receive the funds.
5. Confirm that no earlier withdrawal is still marked as pending ahead of this one.
6. Complete any outstanding document request that appears on the account page.
7. Avoid starting a new deposit while a withdrawal is waiting, since fresh play can muddy the balance.
8. Keep the confirmation of the request, as support will ask for its reference.
9. If nothing has moved, send support a short message with the request reference and the status you see.
10. Contact support when the status has stayed the same despite every condition above being met.

Reach out to support once all conditions are cleared and the request still shows a pending status, since only the operator can move it forward at that point.

Deposits or Withdrawals Declined by Account Limits

A payment is refused with a message about a limit, and the player cannot tell which limit was hit.

• The amount goes above the ceiling allowed for a single deposit or withdrawal.
• The total moved within a set period has reached the account’s cap.
• The chosen payment method carries its own limit, lower than the account allowance.
• The account is not fully verified, so larger transactions are blocked.
• A bonus condition caps how much can be withdrawn from bonus play.

1. Read the refusal message carefully, as it often names the type of limit involved.
2. Lower the amount and submit it again to see whether a single-transaction cap was the cause.
3. Check the transaction history for recent payments, since the total in the period may be the reason.
4. Switch to another payment option if the current one has a lower ceiling.
5. Finish identity verification, because unverified accounts see tighter rules on larger amounts.
6. Review active bonuses, as bonus winnings are limited until play conditions are complete.
7. Spread the request across several smaller transactions where the rules allow it.
8. Wait for the current period to reset before trying an amount above the cap again.
9. Keep a note of the message and the amount refused, as support will need both.
10. Try a different method to rule out a provider-side restriction before assuming an account block.
11. Contact support when two different payment methods both refuse the same amount.

Contact support when the refusal repeats across methods and amounts, because the account level limit then needs a manual look.

Login Failures and Accounts Locked After Failed Attempts

The login screen returns an error, or the account is locked after several wrong tries.

• The password or username was typed incorrectly one time too many.
• Caps lock or an autofill entry is filling the wrong credentials.
• The player is using an old email address or username from a previous registration.
• The lock was triggered by failed attempts rather than a forgotten password.
• A saved browser session is holding stale login data.

1. Type the username and password by hand instead of relying on autofill.
2. Check caps lock and the keyboard language before trying again.
3. Stop after one or two failed tries, as more attempts extend the lock.
4. Use the password reset option and set a new password you have not used before.
5. Clear the browser cache and cookies on the phone or computer.
6. Open the site in a private browser window to rule out a stored session.
7. Try another browser or device to see whether the problem follows your account.
8. Confirm you are signing in with the email address registered on the account.
9. Wait for the lock period described on the login screen to pass before a new attempt.
10. Keep the reset email open, as the link inside can expire quickly.
11. Contact support when the reset email does not arrive or the lock survives the waiting period.

Contact support when a password reset works but the login still fails, or when the lock does not lift after the stated wait.

Identity Checks Stuck or Documents Rejected

The verification status stays open, or a submitted document comes back marked as rejected without a clear reason.

• The photo is blurred, cropped or shows glare across the text.
• A corner of the document is missing from the frame, or the edges are cut off.
• The document has expired, and the check cannot pass on outdated proof.
• The name or address on the document differs from the account details.
• A proof of address document is older than the operator accepts, or shows a different address.

1. Open the verification area and read which document type is still missing.
2. Photograph the document on a flat surface in daylight, filling the frame without cropping.
3. Make sure all four corners and every line of text are readable in the image.
4. Use a document that is still valid and matches the account name exactly.
5. Upload proof of address that shows the same address as the account, not an older one.
6. Send each file in the format the upload field accepts, keeping the file size reasonable.
7. Submit one document at a time so a rejection points to the right file.
8. After a rejection, fix the specific issue named in the message rather than resending the same file.
9. Players working through a stuck check at https://spin-palace.org/ can resolve most rejections by resending a sharper copy of the same document.
10. Contact support when every document is accepted but the status stays open, since a manual review is then needed.

Contact support when a correctly framed, valid document is rejected more than once, as the review then needs a person.

Quick Reference

The table below matches each problem to its usual cause and the first thing to check.

A pending payout usually clears once the identity check closes and no bonus holds the balance, so those two items deserve attention first. Limit refusals are rarely about the account as a whole; the message and the recent payment history usually point to one transaction. Login problems are best stopped early, because each extra failed attempt lengthens the lock. Document rejections almost always come down to image quality or an expired file. Stuck verification often means one required document was never uploaded. The first check column is the one to run before writing to support.

Keep your account name, address and payment details identical in every place they appear, and finish verification before your first withdrawal; that single habit removes most of the causes on this page.